Replacements and Refunds
Our shipments go through rigorous quality check processes before they leave our location. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund. If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 5 days of receiving the order:
• Step 1: Contact our Customer Support team via email firstname.lastname@example.org within 5 business days of receiving the order.
• Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.
• Step 3: We will initiate the refund or replacement process only if you have received a damaged or incorrect product.
Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.
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Refund for the returned orders -
• You can either choose to receive a refund to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account; or
• You can opt for store credit which can be used for future purchases.